The ICO have published plenty of useful information about what needs to be done - and recently launched a help desk for Small Businesses.
One of the first steps would be for the Firm to complete the on line questionnaire - details may be found at
You may wish to have a go at completing the questionnaire - at the end you are able to print off / save your results as a pdf - this will give you a shopping list of any areas that need to be updated.
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